greenBee Technologies LLC offers a 30-day return policy on most selected items, subject to the return policies of the manufacturers we represent. The interpretation of the actual manufacturers return policies is at the sole discretion of greenBee Technologies LLC.
Please contact your dedicated Account Executive prior to shipping your product. No returns of any type will be accepted without an RMA number. greenBee Technologies will assume no risk or responsibility for products returned without an RMA number. To expedite your request, please have the following information available when calling for an RMA number:
- Customer name
- Product part number
- Invoice number
- Serial number
- Nature of the problem.
Please return all products 100% complete including all original manufacturer boxes with the UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. RMA approval is contingent upon, among other things, the products being 100% complete
Unopened full version software products may be returned for refund or exchange within 30 days of invoice date. Multiple software licenses and product upgrades cannot be returned for refund or exchange unless first authorized by the manufacturer, no exceptions. Multiple software licenses and product upgrades may not be returned beyond 30 days for any reason.
Customers are responsible for shipping charges on returned items. greenBee Technologies LLC strongly recommends you fully insure your return shipment (in case it is lost or damaged) and you use a carrier that can provide you with proof of delivery for your protection.